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Terms and Conditions - Appointment Bookings

 

Discovery Session

Discovery sessions are free and scheduled for 30 minutes. If you are unable to attend your free discovery session, then please contact me at least 24 hours before so that this session may be offered to another client. If you book and cancel more than twice then you will be unable to rebook a free discovery session.

Action Hour

Cancellation Policy:

  • You receive 1 “emergency reschedule” of your ACTION HOUR, which means you can cancel within 24 hours and still reschedule the session.

 

  • Any further cancellation of the ACTION HOUR with less than 24 hours notice will be forfeited. 

 

Investment & Refunds:

  • The investment in the ACTION HOUR is £69 GBP / $95 USD in full

 

  • If you decide to enrol on a full programme (The Path To Permanent Weight Loss Programme), then the cost of the ACTION HOUR will be deducted from the cost of the program, unless the program has already been discounted.

 

  • In the event of your absence or withdrawal, for any reason whatsoever, you will remain fully responsible for the ACTION HOUR fee. 

 

  • Feeling uncomfortable is often a perfect sign that you are releasing obstacles and limiting beliefs.

 

  • My request is that any and all concerns regarding assignments and coaching be addressed directly with me, so I can be the best coach and mentor to you that I can be, and ensure the coaching relationship is in integrity.

Coaching Programmes (8 weeks)

Scheduling:

  • Sessions are 60 minutes long, however please schedule 75 minutes in your calendar in case sessions go over 

 

  • Sessions are scheduled weekly for 8 weeks during your 8-week programme; I recommend scheduling your sessions on the same day and time each week. If this needs to be adjusted then this is something we can discuss prior to commencement of the programme (e.g. if you have a holiday booked, work shifts etc.)

 

  • To get the most out of your sessions, please arrive to all sessions on time

 

  • The Programme expires if all sessions have not been completed within 30 days after the completion date specified in the confirmation email (we will discuss this prior to confirmation)

 

 

Cancellation Policy:

  • You receive 1 “emergency reschedule” in your Programme, which means you can cancel a session within 24 hours and still reschedule the session

 

  • Any other cancelled sessions with less than 24 hours notice will be forfeited 

 

 

Investment & Refunds:

  • The investment in the Programme will be confirmed by email prior to the programme commencement and will be payable in full prior to commencement. The current investment in the 8-week Path To Permanent Weight Loss Programme is £599 GBP / $799 USD in full

 

  • In the event of your absence or withdrawal, for any reason whatsoever, you will remain fully responsible for the entire Programme fee and any unpaid balance

 

  • This refund policy exists for your benefit as well, as coaching is a powerful process and at times, you may feel “up against a wall” or as if something isn’t working

 

  • Feeling uncomfortable is often a perfect sign that you are releasing obstacles and limiting beliefs

 

  • My request is that any and all concerns regarding assignments and coaching be addressed directly with me, so I can be the best coach and mentor to you that I can be, and ensure the coaching relationship is in integrity

 

  • Working together, we will be able to make sure your needs are met

 

Accountability / Check-In Session

Scheduling:

  • Sessions are 30 minutes long, however please schedule 40 minutes in your calendar in case sessions go over. 

  • ACCOUNTABILITY / CHECK-IN SESSIONS are only bookable for those clients who have completed a full coaching programme with Motivated Health.

  • ACCOUNTABILITY / CHECK-IN SESSIONS which are included as part of a programme package must be booked within one month of completing the programme, otherwise this will be forfeited.

Cancellation Policy:

  • You receive 1 “emergency reschedule” of your ACCOUNTABILITY / CHECK-IN SESSION, which means you can cancel within 24 hours and still reschedule the session.

 

  • Any further cancellation of the ACCOUNTABILITY / CHECK-IN SESSION with less than 24 hours notice will be forfeited. 

 

Investment & Refunds:

  • The investment in the ACCOUNTABILITY / CHECK-IN SESSION is £35 GBP / $49 USD in full.​

 

  • In the event of your absence or withdrawal, for any reason whatsoever, you will remain fully responsible for the ACCOUNTABILITY / CHECK-IN SESSION fee. ​

 

  • My request is that any and all concerns regarding assignments and coaching be addressed directly with me, so I can be the best coach and mentor to you that I can be, and ensure the coaching relationship is in integrity.

Contact Me

Please email us at suzanna@motivatedhealth.co.uk to contact us about any queries.

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